Privacy policy

Effective Date: September 29, 2025

Overview

At Puffnuts, your privacy is our priority. We collect and use personal information responsibly — only to:

  • Improve our products and services

  • Enhance customer support and communication

  • Process orders efficiently

  • Provide a personalized shopping experience

  • Notify you about new products, offers, and promotions

Information We Collect

When you interact with us via our website, email, or phone, we may collect the following information:

1. Identification & Contact:
Your name, address, phone number, and email address.

2. Payment & Billing:
Payment details (card number, expiry date, billing address) processed securely by our trusted payment gateway partners.

3. Orders & Preferences:
Details of products purchased, occasions (e.g., Diwali, birthdays), and promotion codes used.

4. Gift Recipient Details:
Recipient’s name, address, and phone number for order delivery.

5. Optional Information:
Any additional information you voluntarily share (e.g., feedback or custom requests).

6. Technical Data (Automatically Collected):
Your IP address, browser type, device information, and operating system — used to enhance your browsing experience.

How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill your orders smoothly

  • To provide quick and effective customer service

  • To deliver a seamless and personalized shopping experience

  • To send you updates, offers, and promotions (only if you’ve consented)

  • To improve our website, services, and product range

  • To analyze preferences and enhance future experiences

We never sell, rent, or trade your personal information to third parties. We may share necessary data only with trusted service providers — such as shipping partners and payment gateways — to complete your order.

Legal Basis & Consent

By providing your personal information to complete a purchase, verify payment, or request a delivery, you consent to our collection and use of that information for these specific purposes.

If you have opted in to receive marketing communications, you can withdraw your consent at any time (see “Your Rights” below).

Security & Passwords

We use SSL (Secure Socket Layer) encryption to protect your payment and personal data during online transactions.

While we take all reasonable precautions to protect your information, no system is 100% secure. You share information with us at your own discretion.

If you receive or create a password for your account, please keep it confidential and do not share it with anyone.

Your Rights

You may at any time request to:

  • Access the personal data we hold about you

  • Update or correct your information

  • Withdraw consent for marketing communications

To exercise your rights, please contact our Customer Care team using the details below. We’ll respond promptly in line with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected here with a new “Effective Date.” Please check this page regularly for updates.

Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy, contact:

Customer Care — Puffnuts
📧 Email: support@puffnuts.in